Frequently Asked Questions
The questions people ask most, whether they found us by searching Data Savers, DriveSavers or something close.
About the name
Is Data Savers the same as DriveSavers?
Yes. Data Savers is a common way people remember or say our name. The company is DriveSavers Data Recovery, based in Novato, California.
Why does datasavers.com go to DriveSavers?
DriveSavers owns the domain so anyone searching that name reaches the right lab instead of a different company.
I've also heard Disk Savers or File Savers. Is that you too?
People often mean us when they use those names, but they aren't our domains. If you were referred for data recovery, you're very likely looking for DriveSavers.
Cost and payment
How much does data recovery cost?
It depends on the device, the failure and the turnaround. You get a range on the phone, and the final price never exceeds the maximum quoted.
Do I pay upfront?
No. You pay only after the recovery is complete, before your data ships.
Do you offer payment plans?
Yes, through Affirm and PayPal Credit.
Process and turnaround
How long does it take?
Priority recovery begins as soon as your device arrives, 365 days a year. Standard is 1 to 2 business days. Economy is 5 to 7 business days, or 10 to 14 for smart devices.
How do I send my device?
Call and we'll email a free overnight FedEx label. You can also drop off in Novato on weekdays.
Do you need my whole computer?
Usually just the drive. For Macs and laptops with soldered storage, send the whole computer.
How is my data returned?
On a new storage device shipped by FedEx, with your original device, usually in the original folder structure.
Before you send it
Should I try recovery software?
Not if the drive is clicking, not spinning, wet or was dropped. Software can make physical damage worse.
Can you recover cloud data?
No. Data stored in iCloud, Google or other cloud services is handled by that provider.
Will recovery void my warranty?
No. Leading manufacturers authorize DriveSavers to open sealed devices.