How Data Recovery Works at DriveSavers
Whether you know us as Data Savers or DriveSavers, the process is the same: a quote by phone, free shipping, a free evaluation, and no charge if we can't recover your data.
Five steps from lost to recovered
- 1
Tell us what happened
A short call covers your device, the symptoms and the files you need. You hang up with a price range.
- 2
Send it in
A prepaid overnight label lands in your inbox. Bay Area customers can hand-deliver instead.
- 3
We diagnose it, free
An engineer finds the cause and phones you with what's recoverable and what it will cost.
- 4
Approve or walk away
There's no obligation. Saying no costs you nothing, and your device comes back free.
- 5
Get your files back
Once the work is done, you pay and we ship your data on a new drive, with your original device.
Turnaround times
ASAP
Recovery begins upon receipt of your device, 365 days a year, including evenings, weekends and holidays.
1 to 2 business days
24 to 48 hours during business hours, Monday through Friday. The fastest Standard turnaround in the industry.
5 to 7 business days
Completed during business hours. Smart devices such as phones and tablets take 10 to 14 business days.
How pricing works
- Every case is different, so pricing starts as a range.
- The final cost depends on the complexity of the failure, how completely the data is recovered, and the turnaround you choose.
- It will never exceed the maximum you were first quoted.
Paying for your recovery
- No payment is needed to start.
- Pay after recovery is complete, before shipping or pickup.
- Payment plans through Affirm and PayPal Credit.
- Purchase orders and NET terms for approved companies and government institutions.